24/7 Support & Tracking

Your Loads Never
Sleep

Dedicated night-shift customer support team executing seamless check-calls, handling delays, tracking detention, and providing real-time updates directly to your brokers via MacroPoint, FourKites, or Project44.

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Always-On Support Services

Round-the-clock coverage aligned with US EST/CST/PST time zones.

Seamless Check-Calls

Regular driver check-calls and broker communications to ensure smooth operations and immediate problem escalation.

Structural Delay Management

Professional handling of shipper/receiver delays with real-time updates, exception documentation, and proactive resolution.

Detention Time Tracking

Precise tracking and documentation of all detention periods to ensure proper billing and maximize your compensation.

Real-Time Tracking Integration

Direct integration with MacroPoint, FourKites, Project44, and broker systems for live location and status updates.

24/7/365 Coverage

Seamlessly aligned with all North American time zones

Eastern

EST/EDT

Prime Coverage

Central

CST/CDT

Prime Coverage

Pacific

PST/PDT

Prime Coverage

Multi-Platform Integration

We integrate seamlessly with industry-leading tracking platforms and your broker's systems to deliver real-time visibility to all stakeholders.

  • MacroPoint live tracking feeds
  • FourKites real-time visibility
  • Project44 shipment intelligence
  • Direct broker portal integration
  • Custom API connections
    • Learn about integration options

    Complete 24/7 Support Features

    Everything needed for round-the-clock load management.

    Inbound check-call handling
    Detention time documentation
    Shipper/receiver delay management
    Real-time broker updates
    Driver communication support
    Exception tracking & escalation
    Daily performance reporting
    Multi-timezone coordination

    Our 24/7 Support Process

    How we ensure your loads are always monitored and managed.

    01

    Continuous Monitoring

    Real-time tracking feeds provide constant visibility into shipment status and location.

    02

    Proactive Alerts

    Automated systems detect delays, exceptions, or issues and immediately notify our support team.

    03

    Immediate Response

    Our team responds instantly with check-calls, exception documentation, and broker updates.

    04

    Documentation & Reporting

    All interactions are documented for claims, billing disputes, and performance analysis.

    Never Miss a Beat

    Your loads deserve 24/7 professional attention. Let our expert support team handle everything.

    Talk to our support team
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